100% Uptime Guarantee

HostingSwift.Com offers a 100% Uptime Guarantee. That means your website, dedicated servers and/or hosting services is guaranteed operational 100% of the time in any calendar month. HostingSwift.Com's guarantee of 99.999% is for service uptime, this allows for 45 minutes of service outage per month as defined here. If any server has more than 45 minutes of downtime then you will receive 1-Month Free Hosting added to your account.

For purposes of this guarantee, only downtime lasting at least 10 consecutive minutes is considered a service outage. This guarantee is for the networking service provided. We can not guarantee outages from hardware failures, servers being down due to customer configurations, and nothing we don't provide as a service. Basically, if your server is down because of customer error we do not guarantee this as it isn't a fault on our end.

HostingSwift.Com will not be held responsible for Service Outages resulting from non-HostingSwift.Com-operated equipment including, but not limited to, Internet NAP failures including network provider outages, DOS Attacks or congestion, and backbone failures. Additionally, HostingSwift.Com will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, for outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites or dedicated servers.

A Free month of hosting will be only added upon request by the customer and upon the determination that a service outage, as defined by this guarantee, has occurred. To claim your free month of hosting, you will need to submit a request to our billing department within the first 24 hours after the service outage occurred. Please send any inquiries by submitting a ticket to the Billing Department.