Network
HostingSwift Guarantees: Network will be available 100% of the time in a given month, excluding scheduled maintenance and null routes and/or ddos attacks.
A credit of 5% of the monthly fee for each hour of downtime. A credit of up to 100% of the monthly fee for the affected server.
Infrastructure
HostingSwift Guarantees: Critical infrastructure systems will be available 100% of the time in a given month, excluding scheduled maintenance.
A credit of 5% of the monthly fee for each hour of downtime, up to 100% of the monthly fee for the affected server.
Hardware
HostingSwift Guarantees: Functioning of all hardware components and replacement of any failed component at no cost to the customer.
A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.